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Warranty & Return Policy

Warranty 

All our products come with at least a 1 YEAR FREE WARRANTY against manufacturing defects. Payless Furniture will repair or replace any piece of furniture, which is defective in material or workmanship.

If you need to claim a warranty for a manufacturing defect for an item(s) you received within a year, please email our service department at service@onpaylessfurniture.ca and include your Order # and pictures of the issue. Our service Department will reply within 2 business days with the proposed solution.

We require a minimum of 2 pictures of your product. Please ensure we have the following pictures to prevent delays in processing your claim:

  • Overall photo of the product (at least 1 m far from the product).
  • Photo of the issue being claimed.
  • Clear pictures of the entire box and packaging (incase of receiving a damaged product).

Accidental or incidental damage, abuse, misuse, negligence and discolouration from light or sunlight will not be covered under this manufacturer warranty. Natural wear of fabrics may occur over time and are not considered manufacturing defects. The foam padding in some furniture can shrink. This is characteristic of certain types of foam and will not be considered defective.

Warranty does not apply if you damage your product while putting it together or if you do not put it together correctly, resulting in damage later.

Please note, with natural products such as wood or leather, some imperfections can be expected and are not considered a defect.

All mattresses and boxsprings come with a warranty through the specific manufacturer. We are happy to take care of everything including pickup and delivery should a defect in workmanship or materials occur.

Return Policy 

Our Return policy lasts for 30 days from the day of your delivery.

To be eligible for a return, your item has to be packaged back in the original packaging and not previously assembled.

There will be a $49 + tax Pickup fee deducted from your refund.

If you did not qualify for our free delivery and paid a delivery/shipping fee, please be aware that shipping charges are not refundable. When a refund is issued, the shipping cost will be subtracted from the total refund amount.

Once your approved return is received and inspected, your refund will be processed, and refund issued within one (1) working day.