Warranty & Return Policy


Warranty 

All our products come with at least a 1 YEAR FREE WARRANTY against manufacturing defects. Payless Furniture will repair or replace any piece of furniture, which is defective in material or workmanship.

If you need to claim a warranty for a manufacturing defect for an item(s) you received within a year, please email our service department at service@onpaylessfurniture.ca and include your Order # and pictures of the issue. Our service Department will reply within 2 business days with the proposed solution.

We require a minimum of 2 pictures of your product. Please ensure we have the following pictures to prevent delays in processing your claim:

  • Overall photo of the product (at least 1 m far from the product).
  • Photo of the issue being claimed.
  • Clear pictures of the entire box and packaging (incase of receiving a damaged product).

Accidental or incidental damage, abuse, misuse, negligence and discolouration from light or sunlight will not be covered under this manufacturer warranty. Natural wear of fabrics may occur over time and are not considered manufacturing defects. The foam padding in some furniture can shrink. This is characteristic of certain types of foam and will not be considered defective.

Warranty does not apply if you damage your product while putting it together or if you do not put it together correctly, resulting in damage later.

Please note, with natural products such as wood or leather, some imperfections can be expected and are not considered a defect.

All mattresses and boxsprings come with a warranty through the specific manufacturer. We are happy to assist with the process required by each manufacturer should a defect in workmanship or materials occur. Please check below your specific manufacturer’s warranty links for coverage details and warranty claim information.

Mattress Supplier Warranty Information Links

Dreamstar Bedding

King Koil

 Return Policy 

Our Return policy lasts 14 days. If 14 days have gone by since your purchase, we, unfortunately, cannot offer you a refund or exchange. Manufacturer defects we guarantee for 1 year or more depending on the product and will do our best to assist you. In order to assist you, we will require a receipt or proof of purchase.

We proudly stand behind our products quality and workmanship, but for hygienic reasons, we cannot accept returns/exchanges on pillows, mattresses, or mattress covers

To be eligible for a return, your item has to be in the original packaging and not previously assembled.

Once your approved return is received and inspected, your refund will be processed, and money returned within one (1) working day.

Except for manufacturer defects, you will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.


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